Shipping policy
Flat C, 19/F, Wai Fat Building, 5 Fung Cheung Road, Yuen Long, New Territories, Hong Kong
Company Registration No.: C3290771 · Business Registration No.: 75434133-000-06-23-A
Email: info@creatiwhiz.com · Phone: +852 6268 9553 · WhatsApp: +1 952-406-2451
Shipping Policy
At Creatiwhiz, we're committed to getting your order to you as quickly and smoothly as possible, with clear and transparent shipping terms.
⏱ Order Cutoff Time
Orders placed before 2:00 PM (GMT+8) are processed the same business day. Orders placed after this time, or on weekends and public holidays, are processed the next business day.
📦 Processing Time
Each Creatiwhiz piece is prepared to order. Please allow 1–3 business days for processing before your order is dispatched.
🚚 Delivery Times
- Processing time: 1–3 business days
- Transit time: 7–12 business days
- Estimated total delivery: 8–15 business days
Delivery times may vary based on your location, customs, or local postal efficiency.
🌍 Shipping Locations
We ship to most countries worldwide. If your country isn't available at checkout, contact us at info@creatiwhiz.com.
📮 Shipping Carriers
Depending on your destination, we ship with trusted tracked carriers:
| Region | Carriers |
|---|---|
| United States | USPS, UPS |
| UK / Europe | Royal Mail, Deutsche Post, DHL |
| Canada | Canada Post |
| Australia / New Zealand | Australia Post, NZ Post |
| Rest of World | Tracked international carriers |
💰 Shipping Fees
FREE shipping on all orders over $99. For orders under $99, the shipping fee is calculated and shown at checkout before you pay. Expedited options, when available for your region, are also shown at checkout.
📦 Tracking Information
Once your order ships, you will receive a tracking number by email. Please allow up to 5–7 days after dispatch for the tracking information to update. Track your order here: https://creatiwhiz.com/apps/track
❗Customs, Duties & Taxes
Good news — any import duties or customs fees on your order are covered by Creatiwhiz. You will not be charged additional duties upon delivery.
📨 Missing or Delayed Orders
If you haven't received your order within 30 business days, please contact us at info@creatiwhiz.com and we'll investigate right away.
📮 Incorrect Address Disclaimer
Please double-check your shipping address before placing an order. We are not responsible for packages lost due to incorrect or incomplete addresses.
👋 Need Help?
For questions, reach out to info@creatiwhiz.com. We typically respond within 24–48 hours on business days.